Submit a ticket

Our maintenance service, dedicated to cinema professionals, ensures the reliability and longevity of your equipment.

Our fully equipped workshop repairs almost all of your products on-site (in France), ensuring the best turnaround times for the continuity of your cinematic projects.

💡 New Feature: With this new interface, you can now track the progress of your tickets and access your invoices from your personal space.

Step 1: Complete the return form

Please click on the icon to download the related file:

Formulaire de retour.xlsx

Step 2: Submit the form via the online interface

Please submit the form via the interface below.

⚠️ Don't forget to log in to your personal space before sending us the form.

Submit a ticket

Name *

Mail *

Object *

Customer reference

Return form *

Maximum size 5 MB. Don't forget to attach it to your submission with the ticket number.

I have read and accept the terms of service, terms of sale, and privacy policy of CineService®.

Submit a ticket

Step 3: Shipment of Equipment

Once the document is submitted, please note your ticket number on the form, print it, and include it in the package with your equipment.

Please send the equipment to the following address:

CineService (Service Technique)

11b Rue de Berlin

34200 Sète, Occitanie

France

Step 4: If the products are out of warranty: I approve my quote

After physically examining your products, we will send you a repair quote. Once the quote is signed and returned, you will receive a confirmation notification with an estimated timeline for the repair.

*In case of quote refusal, a fee of €95.00 excl. VAT will be applied for the diagnosis and logistics. Additionally, if there is no response to our quote within 30 days, storage fees may also be charged.

Step 5: I receive a notification as soon as my products are repaired

Once your products are repaired, we will send you a notification email followed by a tracking number to track the return of your products to the address you provided.